Store Policy
Terms & Conditions
Last updated: May 30, 2026. These terms govern your access to and use of the ROSH Atelier website, customer account tools, product catalog, checkout, delivery services, and customer support channels.
1. Acceptance Of Terms
By browsing, creating an account, placing an order, or using any ROSH Atelier service, you agree to these Terms & Conditions and all policies referenced here. If you do not agree, please discontinue use of the website.
2. Customer Accounts
You are responsible for keeping your account credentials confidential and for all activity under your account. Account information must be accurate, current, and complete. ROSH may suspend or restrict accounts used for fraud, abuse, policy violations, chargeback misuse, or unauthorized resale activity.
3. Product Information
We aim to present product names, descriptions, materials, sizes, colors, pricing, stock status, and images accurately. Minor variations in color, texture, measurements, and fit may occur due to lighting, screens, hand finishing, or production batches. Availability may change at any time.
4. Pricing, Payments, And Promotions
Prices are shown in the currency displayed at checkout and may change without notice. Sale prices, discount codes, bundles, and promotions may be modified, limited, or withdrawn. Payment must be authorized before an order is accepted. We may cancel orders affected by pricing errors, suspected fraud, or payment failure.
5. Orders And Confirmation
An order confirmation acknowledges receipt of your request; it does not guarantee acceptance. ROSH may reject or cancel an order if an item is unavailable, customer details cannot be verified, payment is declined, shipping restrictions apply, or the order appears unusual or unauthorized.
6. Shipping And Delivery
Delivery estimates are provided for convenience and may vary due to courier capacity, customs review, weather, address issues, holidays, or events outside our control. Risk of loss generally passes to you after delivery confirmation by the carrier. Customers are responsible for providing complete shipping details and receiving the package.
7. Cancellations, Returns, Refunds, And Exchanges
Cancellation requests should be submitted promptly before fulfillment. Return and exchange eligibility depends on item condition, hygiene requirements, proof of purchase, and the applicable return window. Items must be unworn, unwashed, undamaged, and returned with original tags and packaging unless faulty. Refunds are issued to the original payment method after inspection, less any non-refundable shipping, duties, or handling charges where applicable.
8. User Responsibilities
You agree not to misuse the website, interfere with security, scrape content at scale, submit false information, upload malicious content, impersonate others, abuse promotions, or use ROSH services for unlawful purposes. You are responsible for complying with local import, tax, and consumer requirements that apply to your purchase.
9. Intellectual Property
All ROSH trademarks, logos, product images, product copy, layouts, graphics, software, and brand materials belong to ROSH Atelier or its licensors. You may not copy, modify, distribute, sell, or commercially exploit any website content without written permission.
10. Limits Of Liability
To the extent permitted by law, ROSH is not liable for indirect, incidental, special, consequential, or punitive damages arising from website use, product delays, service interruptions, or third-party services. Nothing in these terms limits rights that cannot be excluded under applicable consumer law.
11. Policy Updates
We may update these terms to reflect operational, legal, or service changes. The updated version applies when posted on this page. Continued use of the website after changes means you accept the revised terms.
12. Contact
For questions about these terms, orders, shipping, returns, or account support, contact ROSH Concierge at support@roshbrand.com or visit the Contact Us page.