Frequently Asked Questions

ROSH standard packages within main city areas take 2-3 working days. Outer islands and remote region packages might require 4-7 working days depending on transport clearances. Next-day delivery options are available for orders submitted before 3:00 PM local time.

We offer a comprehensive 14-day hassle-free returns policy for all unworn, unused pieces containing original tags intact. Sale and discount catalog items are eligible for sizing swaps or shop credits rather than direct financial refunds.

Every single product detail contains an interactive "Select Size" guide. Our clothing adopts standard Asian/European sizing grids. In addition, our details model accordion displays length measurements in centimeters. If you prefer a loose, relaxed fit, we suggest selecting one size up.

Yes. ROSH supports all major Visa/Mastercard credit accounts, direct virtual bank accounts (BCA, Mandiri, BNI, etc.), and modern digital wallets including GoPay and OVO. Transactions are fully secured through encrypted processing layers.

Once shipping layers receive your package, a unique tracking number is dispatched to your registered email address and updated inside your **Account Profile** order dashboard. You can enter this number directly in our courier's partner tracking page for real-time location.